FAQs

1. Can I Return/Refund My Order?

  • Please read our Return & Refund Policy for full details.For any claims regarding returns or refunds, please contact us via email: thewolfglobalofficial@gmail.com
2. Do I Have to Pay Import Duty?
  • Please read our Tax & Duty page to see more details
3. How Can I Pay?
  • We accept PayPal and credit/debit cards (Visa, MasterCard).
  • All transaction fees are covered by us, so customers won’t pay any extra charges during the payment process.
4 When Can I Get a Discount?
  • We offer a 10% discount for first-time customers.
  • To receive it, simply subscribe to our email list on the website.

5. How Is My Order Processed After Purchase

  • Product preparation and packaging: 1-2 business days
  • Label creation and handoff to carrier: 1–2 business days
  • Transit & delivery:
    • Standard: 10-12 business days (14-16 days)
    • Express delivery by DHL: 4-6 business days (6-8 days)

The delivery timeframe stated above does not include customs clearance time at the destination country. As customs procedures vary by country and region, we are unable to provide an exact estimate for this process.

6. Which Carriers Do You Work With?

  • For Express Delivery, we work with DHL (reliable, time-optimized, but higher cost).
  • For Standard Delivery, we partner with third-party logistics providers who connect packages to carriers like FedEx, UPS, etc. (This method takes more time for both delivery and customs clearance but is more cost-effective.)