THEWOLF SPECIAL EDITION CHUNKY LOAFER SS24

FAQs

1. Can I Return/Refund My Order?

Please read our Return & Refund Policy for full details.

For any claims regarding returns or refunds, please contact us via email: thewolfglobalofficial@gmail.com

2. Do I Have to Pay Import Duty?

Tax policies depend on the country and territory according to the customs regulations of each location. Therefore, each country or region will have different tax policies.

We offer tax-free service for the following countries/regions:

United States (USA)
Japan
Canada
Australia

Other countries may incur tax risks:

EU countries will be subject to VAT based on the order value, typically ranging from 25–30 EUR ( $30-35).
Some other countries or regions may also have potential tax risks, but we will do our best to minimize both the risk and the amount of tax for our customers.

3. How Can I Pay?

We accept PayPal and credit/debit cards (Visa, MasterCard).

All transaction fees are covered by us, so customers won’t pay any extra charges during the payment process.

4. When Can I Get a Discount?

We offer a 10% discount for first-time customers.

To receive it, simply subscribe to our email list on the website.

5. How Is My Order Processed After Purchase

INTERNATIONAL ORDER PROCESS:

Product preparation and packaging: 1-2 business days
Label creation and handoff to carrier: 1–2 business days
Transit & delivery:
- Standard: 10-12 business days (14-16 days)
- Express delivery by DHL: 4-6 business days (6-8 days)

The delivery timeframe stated above does not include customs clearance time at the destination country. As customs procedures vary by country and region, we are unable to provide an exact estimate for this process.

6. Which Carriers Do You Work With?

For Express Delivery, we work with DHL (reliable, time-optimized, but higher cost).

For Standard Delivery, we partner with third-party logistics providers who connect packages to carriers like FedEx, UPS, etc. (This method takes more time for both delivery and customs clearance but is more cost-effective.)

THEWOLF SPECIAL EDITION CHUNKY LOAFER SS24

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