THEWOLF R&E 4EYELET DERBY

FAQs

1. Can I Return/Refund My Order?

Please read our Return & Refund Policy for full details.

For any claims regarding returns or refunds, please contact us via email: thewolfglobalofficial@gmail.com

2. Do I Have to Pay Import Duty?

Normally, there are no extra charges besides the product price and shipping fee.

However, certain countries or regions may charge import duties, and customers are responsible for those fees.

Customs clearance times vary by country/region, and unfortunately, we have no control over this process.

3. How Can I Pay?

We accept PayPal and credit/debit cards (Visa, MasterCard).

All transaction fees are covered by us, so customers won’t pay any extra charges during the payment process.

4. When Can I Get a Discount?

We offer a 10% discount for first-time customers.

To receive it, simply subscribe to our email list on the website.

5. How Much Does Shipping Cost & How Long Does It Take?

Shipping costs range from $9.9 to $39, depending on your country/region. (This is up to 40% cheaper than standard global shipping rates using the slow method.)

Slow shipping: Estimated delivery time is 18–22 days from the date the order is placed.

Fast shipping: Takes 10–14 days and incurs an additional cost.

6. Which Carriers Do You Work With?

For official & fast shipping, we work with DHL (reliable, time-optimized, but higher cost).

For indirect & slower shipping, we partner with third-party logistics providers who connect packages to carriers like FedEx, UPS, etc. (This method takes more time for both delivery and customs clearance but is more cost-effective.)

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