THEWOLF ESSENTIAL CLOUD SLIDE SANDAL

1ST ORDER PROMOTION | FAST DELIVERY

FAQs

1. Can I Return/Refund My Order?

Please read our Return & Refund Policy for full details.

For any claims regarding returns or refunds, please contact us via email: thewolfglobalofficial@gmail.com

2. Do I Have to Pay Import Duty?

Tax policies depend on the country and territory according to the customs regulations of each location. Therefore, each country or region will have different tax policies.

We offer tax-free service for the following countries/regions:

United States (USA)
Japan
Canada
Australia

Other countries may incur tax risks:

EU countries will be subject to VAT based on the order value, typically ranging from 25–30 EUR ( $30-35).
Some other countries or regions may also have potential tax risks, but we will do our best to minimize both the risk and the amount of tax for our customers.

3. How Can I Pay?

We accept PayPal and credit/debit cards (Visa, MasterCard).

All transaction fees are covered by us, so customers won’t pay any extra charges during the payment process.

4. When Can I Get a Discount?

We offer a 10% discount for first-time customers.

To receive it, simply subscribe to our email list on the website.

5. How Much Does Shipping Cost & How Long Does It Take?

We offer 2 shipping options:

Standard Shipping:
- Delivery time: 12–18 days
Express Shipping by DHL:
- Super-fast delivery: 4–6 days

The timeframe mentioned above does not include the product packaging time

6. Which Carriers Do You Work With?

For official & fast shipping, we work with DHL (reliable, time-optimized, but higher cost).

For indirect & slower shipping, we partner with third-party logistics providers who connect packages to carriers like FedEx, UPS, etc. (This method takes more time for both delivery and customs clearance but is more cost-effective.)

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THEWOLF ESSENTIAL CLOUD SLIDE SANDAL

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