THE STACK WOLF MULE - KHAKI SUEDE

This product is handcrafted and hand-finished.

• Upper Material: Suede leather
• Lining Material: Goat leather + synthetic leather + canvas
• Sole Material: Premium rubber with excellent softness and elasticity
• Padded tongue: Helps maintain the shoe’s shape and provides a more secure, snug fit.
• Wrinkled toe treatment by skilled craftmen.
• Stitching: Vertical stitching details along the shoe’s body and around the toe.
• Insole: 4mm thick with highly elastic EVA construction.
• Heel Height: 2.5 cm.

THEWOLF GLOBAL

INTERNATIONAL ORDER PROCESS

• Product preparation and packaging: 1–2 business days
• Label creation and handoff to carrier: 1–2 business days
• Transit & delivery:
  • Standard: 10–12 business days (14–16 days)
  • Express delivery by DHL: 4–6 business days (6–8 days)

The delivery timeframe stated above does not include customs clearance time at the destination country. As customs procedures vary by country and region, we are unable to provide an exact estimate for this process.

YEAR-END SHIPPING NOTICE
During the year-end holiday season, shipping and customs clearance may take a few days longer than usual. Rest assured, every order is tracked and we will make sure it reaches you safely.
Year-end estimate (all regions): Standard 14–18 business days · Express (DHL) 6–8 business days.

PLEASE NOTE
Kindly double-check your order details, including your phone number, shipping address, postal code, product type, and sizing.
If you notice any errors in your order information, please contact us immediately so we can assist you.

FOR INQUIRIES
Instagram: @thewolf.global | @thewolfessential
Mail: cs.thewolfglobal@gmail.com

SIZE EXCHANGE POLICY

We recommend placing a new order for a faster exchange. Once we receive your returned item, a refund will be issued accordingly.

Eligible Cases

• Item does not fit (too tight or too loose)
• Incorrect size delivered

Requirements

• Provide unboxing video + product photos
• Item must be unused, in original condition & packaging
• Request submitted within 14 days from delivery

Non-Eligible Cases

• No unboxing video
• Item shows signs of use (trying indoors is acceptable)
• Clearance items (30% off or more)

Process

1. Contact us with order number + video + photos
2. Review within 24–48 hours
3. Approved requests will receive return instructions
4. Exchange processed after inspection

Shipping & Costs

• If the correct size was shipped → customer pays all shipping costs (return, reship & duties)
• If the wrong size was shipped → THEWOLF covers all costs
• All costs will be confirmed before proceeding

Packaging Guidelines

• Return with original shoe box & packaging
• Do not attach labels directly on the shoe box
• Use outer packaging to avoid damage

REFUND POLICY

At THEWOLF, refunds are accepted under the following conditions:

1. Eligible Cases

• Manufacturing defects (torn material, detached soles, broken structure) → Requires unboxing video for verification
• Wrong item delivered (size, style, or color) → Full refund or replacement
• Lost shipment → Full refund or reshipment
• Customs issues (not caused by customer) → Refund or support

2. Non-Eligible Cases

• No valid reason listed above
• Incorrect order details provided by customer
• Clearance items (30% off or more)
• No unboxing video
• Request made after 14 days from delivery

3. Process

• Submit request with order number + video + photos
• Review within 24–48 hours
• Refund processed after verification/inspection

4. Refund Method

• Refund via original payment method & PayPal
• Processing time: 2–3 business days

For inquiries
Instagram: @thewolf.global | @thewolfessential
Mail: cs.thewolfglobal@gmail.com

TAX & DUTY

DUTY FREE FOR SEVERAL COUNTRIES/REGIONS

IMPORTANT NOTE

Import duty and tax policies depend on the customs regulations of each country or territory. Therefore, each country or region has different rules.

We offer duty free service for the following countries/regions:

• United States (USA)
• Japan
• Canada
• Australia

Please note: We only cover import duties for the first shipment after an order is placed. For any subsequent shipments related to size exchanges or returns, if import duties arise, the customer will be responsible for payment. However, we will declare the goods in a way that minimizes potential risks.

Other countries may incur import duties or taxes:

• EU countries will be subject to VAT based on the order value, typically ranging from 25–30 EUR ($30–35).
• Some other countries or regions may also have potential duties or taxes, but we will do our best to minimize both the risk and the amount for our customers.